Refund Policy
1. Unused balance — full refund within 14 days
If you have not started any campaign yet, you can request a full refund of your topped-up balance at any time within 14 days of the top-up. We will refund to the same payment method you used, less any irrecoverable processing fees charged by the payment provider. To request: email hi@affmid.com with the subject «Refund request» and your account email.
2. Partially used balance
If you have started one or more campaigns and want to close your account, we refund the unused remainder of your balance. Amounts already spent on delivered subscribers (per the Inhouse CPF or media-plan terms) are non-refundable.
3. Refunds for service failure
If we fail to deliver the promised subscribers within the campaign timeframe (and the failure is not caused by your channel being unavailable, breaching Telegram rules, or by content restrictions on your side), we will refund the affected portion of the campaign in full.
4. Invalid traffic
Subscribers flagged by our anti-fraud filters as invalid (bots, suspicious accounts) are not billed and don't count against your balance. No refund is needed — you simply weren't charged.
5. Statutory rights (UK)
If you are a consumer (not buying for business), the Consumer Rights Act 2015 entitles you to a refund or repeat performance if our service is not provided with reasonable care and skill. The Consumer Contracts Regulations 2013 additionally give you a 14-day cancellation right for distance contracts — except where you have expressly agreed that the service start immediately (in which case you may be charged for the part already performed). Nothing in this Policy reduces your statutory rights.
5. Statutory rights (US)
This Policy does not waive any rights you may have under your state's consumer-protection laws. California residents can additionally exercise rights under the CCPA / CPRA — see Privacy Policy.
6. Processing time
– Crypto (Plisio): refund initiated within 2 business days to the address you topped up from; – Bank cards (bePaid): 5–10 business days to be credited back, depending on your issuer; – Payoneer / wire: 3–7 business days. Any irrecoverable third-party processing fees may be deducted.
7. How to request
Email hi@affmid.com with: – subject «Refund request»; – your account email; – the original top-up date and amount; – the reason (briefly — for our service improvement; not required by law). We confirm receipt within 2 business days and issue the refund as soon as practicable.
8. Disputes
If you are unhappy with our refund decision, you can escalate by replying to the original email — your case will be reviewed by a senior team member. If the dispute remains unresolved, you may contact your payment-provider's dispute service, or pursue your statutory rights through the courts (see Terms of Service §10).